Shipping & Returns FAQs

At Footwear Express, we want you to love your purchase. If for any reason you need to return or exchange an item, please review the following policy for details on how to do so. Eligibility for Returns and Exchanges: • Regular Price Items: Returns are accepted within 30 days of the shipment arrival date for a full refund. Exchanges are also accepted within 30 days of purchase. • Sale Items: Sale items are not eligible for refunds. However, exchanges are accepted within 30 days of shipment arrival. Store credit will be issued for sale items returned to us. Condition of Items: All returned or exchanged merchandise must be in original, unused condition with no signs of wear. This includes the original packaging, tags, and accessories (if applicable). • Shoes: If shoes are returned in worn condition, a refund will not be issued. Worn shoes will be returned to the customer at their own expense. • Shoe Box: If the original shoe box is not returned with the item or if shipping labels are adhered to the box, a $10 restocking fee will be deducted from your return amount. Return Deadlines: • 30-Day Return Window: Returns and exchanges must be postmarked within 30 days from the date of purchase to be eligible for a refund or exchange. • Late Returns: Items returned past the 30-day deadline will not be refunded or exchanged and will be sent back to the customer at their own cost. Customer Responsibilities: • The customer is responsible for all return shipping costs unless the item was damaged or incorrect upon receipt. • Refunds will be issued to the original payment method once the returned item is inspected and accepted. How to Return or Exchange an Item: • Contact us at info@footwearexpress.com within the 30-day window to initiate the return or exchange process. • Package the item securely, ensuring all original materials are included. • Return the item to the provided address. Please note that you are responsible for the return shipping fees. Our return address is: Footwear Express Attn: Returns 290 Commercial St NE Salem, OR 97301 Please include your name, order number and contact information with your return or exchange. Any questions regarding returns can be sent via email to info@footwearexpress.com