Return/Exchange Policy
Returns and exchanges on regular price items are accepted within 30 days of purchase. Sale items may be exchanged within 30 days of purchase. Refunds will not be issued for sale items.
Any merchandise being exchanged or returned must be in ORIGINAL condition, with no signs of wear.
If shoes are returned to us in worn condition we will not issue a refund. Worn shoes will be returned to the customer at their own cost. Items returned to us past the 30 day deadline will also not receive a refund and will be returned to the customer at their own cost.
The customer is responsible for all return shipping costs.
In order to initiate a return or exchange, log into your customer account. Find the order you wish to return, and click on the "Return Items" link. You can then specify the quantity to be returned, the return reason and whether you would like to return or exchange your item.
Our return address is:
Footwear Express
Attn: Returns
290 Commercial St NE
Salem, OR 97301
Please include your name, order number and contact information with your return or exchange. Any questions regarding returns can be sent via email to info@footwearexpress.com
Shipping
We offer FREE SHIPPING on all orders over $99.95 in the United States. Due to agreements with our vendors, we are not able to ship outside of the United States.
Shipping in the continental U.S. will be via USPS Priority Mail, FedEx or UPS, depending on the shipping destination. Shipping to Alaska and Hawaii will be via USPS Priority Mail only.
If you need overnight, two-day or three day shipping, please call us for your options and additional charges.
Insurance of $50 per package is automatically included. If you would like to purchase additional insurance, please contact us at 503-589-9794 or info@footwearexpress.com.
All orders on in stock items will be shipped within 1-3 business days. If orders are placed by 10AM (PST) on a weekday, items often ship the same day.
To all customers:
We try our best to keep our web stock current. Since we have physical store locations, our inventory is constantly changing. If an item you order is not in stock at the time of purchase we will promptly refund your payment.
If you would like to ensure that an item is in stock prior to your order, please contact us at 503-589-9794 or via email at info@footwearexpress.com.